Ongoing support, monitoring, and optimization are available after launch under the scope defined in your restaurant proposal.

What the proposal defines #

• Support contacts and response expectations.
• Menu-maintenance and approval process.
• Included reporting and review activities.
• Usage terms and routine change pricing.
• Separately scoped enhancements.

Complete package #

Complete includes a monthly performance review and up to two routine configuration changes per month within the existing architecture. New integrations, major menu restructuring, new workflows, or additional locations are separately scoped.

Report an issue #

Provide the call date, time, time zone, relevant record, and expected result through your agreed support channel. Do not include card information.

Corrections #

We distinguish errors in our approved implementation from requests to add capabilities. Our implementation errors are corrected without a client change fee. 24/7 AI answering does not promise 24/7 human support.