---
title: What restaurant support is available after launch?
description: "Ongoing support, monitoring, and optimization are available after launch under the scope defined in your restaurant proposal. ## What the proposal defines - Support contacts and response expectations. - Menu-maintenance and approval process. - Included reporting and review activities. -…"
url: "https://www.heyethan.ai/aireceptionist/docs/restaurant-support-after-launch/"
updated: "2026-10-06"
category: Restaurant AI Assistant
---

# What restaurant support is available after launch?

Ongoing support, monitoring, and optimization are available after launch under the scope defined in your restaurant proposal.

## What the proposal defines

- Support contacts and response expectations.
- Menu-maintenance and approval process.
- Included reporting and review activities.
- Usage terms and routine change pricing.
- Separately scoped enhancements.

## Complete package

Complete includes a monthly performance review and up to two routine configuration changes per month within the existing architecture. New integrations, major menu restructuring, new workflows, or additional locations are separately scoped.

## Report an issue

Provide the call date, time, time zone, relevant record, and expected result through your agreed support channel. Do not include card information.

## Corrections

We distinguish errors in our approved implementation from requests to add capabilities. Our implementation errors are corrected without a client change fee. 24/7 AI answering does not promise 24/7 human support.