Call routing and handoff is how HeyEthan.ai gets every caller to the right person—fast. When calls come in, speed matters—but so does accuracy. HeyEthan.ai follows your routing rules to handle calls intelligently: it can ask a quick qualifying question, confirm urgency, and route the caller to the correct team member (sales, intake, dispatcher, office manager, on-call tech), sending someone to voicemail only when you want it. If no one picks up, HeyEthan.ai captures the key details and delivers a clean call summary so nothing gets lost. The result: fewer dropped calls, faster response times, and a smoother handoff that feels professional from the first “hello.”