HeyEthan.ai Technical Support
Something Didn’t Go as Expected?
Tell us what happened so we can investigate. A few specific details help us locate the right call, understand the impact, and review your configured workflow.
Calls & Conversations
Report unexpected answers, incorrect business information, dropped calls, or routing and handoff concerns.
Bookings & Orders
Tell us about a scheduling issue, incorrect order detail, or a payment-link problem within your configured service.
Messages & Notifications
Report missing call summaries, incomplete intake details, or notifications that did not reach the expected destination.
Help Us Find the Issue
Include these details in your online ticket or email so we can investigate the right example.
- Your business and affected phone number: Your business name and the business number the customer called.
- Call date, time, and time zone: Include the approximate time. For an issue unrelated to a call, tell us when you noticed it.
- Expected and actual behavior: What should have happened, and what happened instead?
- Impact and supporting details: Is it happening repeatedly or affecting multiple customers? Include a call ID or relevant screenshot if available.
Submit or Follow Up on an Issue
Sign in below to create a ticket or add details to an existing request. Choose the Technical Support category when available.
You Can Report It by Email, Too.
Send your issue details to our support team. Continue the conversation by replying to ticket emails—no login required.
Email support@heyethan.aiAlready have a ticket? Reply to its latest email and keep the subject unchanged so new details stay with the original request.
What Happens Next?
Your report becomes a support ticket. We’ll review the details, investigate the relevant configuration, and follow up through the ticket conversation.
If calls are currently failing or several customers are affected, state that clearly and include when the problem began.
Add further examples to the same ticket so we can review them together.
Share the Details Safely
Include only information needed to explain the issue. Remove unrelated customer information from screenshots.
Do not include passwords, API keys, payment-card details, or other credentials.
Browse FAQs & Knowledge Base →
For invoice or payment questions, email billing@heyethan.ai.
