HeyEthan.ai / Phone Order Portal
The phone order.
The kitchen.
Connected.
Ethan takes the call. POP gives your team a clear place to review the order, accept it, and keep it moving.
For restaurants, pizzerias, delis, and takeout counters.
From conversation to preparation
A great phone order needs a great handoff.
Answering the phone is only part of the job. Your staff still needs to see what was ordered, know whether it has been accepted, and move it through preparation. The Phone Order Portal—POP—brings that handoff into one workspace.
Ethan takes the order.
Your configured AI phone assistant captures the customer’s order using your restaurant’s ordering workflow.
Your team reviews it.
Review the items, notes, total, and payment information in the pickup or delivery queue before accepting the order.
Keep the order moving.
Update the ready estimate, track progress, and mark the order completed when your team is finished.
Inside POP
A clear view of the next order.
Explore these illustrative previews of the staff workflow. All customer information below is sample data.
Incoming orders
No orders here.
Order #1 · Today, 6:15 PM
1 × Classic Cheese Pie, 18-inch
1 × 2-liter Coke
Ready estimate: Today, 6:45 PM
See what needs attention.
Separate pickup and delivery views keep new orders apart from accepted orders already in progress.
- Customer, items, and total at a glance
- Order status and ready estimate
- Payment label visible on the order
Demo Customer
Pay at pickupOrder #1 · Pickup
Customer phone: Hidden for preview
Whole sausage
Notes: No special instructions recorded.
Collect payment at pickup.
New Accepted CompletedEstimated ready time: 6:45 PM
Complete order Update estimateThe details, without the guesswork.
Review quantities, item options, notes, and the breakdown of the total in one place.
- New, accepted, and completed progress
- Editable estimated ready time
- A reminder when payment is due at pickup
The controls shown in this illustration are examples.
Order activity
Know what changed.
Give the next person a record to refer back to when more than one staff member handles orders.
- Order status changes
- Updates to the ready estimate
- Timestamps and staff attribution
Built for the people at the counter
Less back-and-forth.
More getting orders ready.
A clearer handoff
Bring the items, options, notes, and total together so staff can review the order without piecing it back together.
Visible progress
See which orders need acceptance and which are in progress, with a place to update the ready estimate.
A shared record
Review who accepted an order and when its estimate changed, helping the next person pick up where the last left off.
A few practical questions
Where POP fits in.
We’ll review your menu, call flow, and counter setup to see how it fits your operation.
Is POP a full point-of-sale system?
POP is a workspace for managing phone orders. Payment processing, POS integration, and additional connections are discussed separately for your setup.
Can we use it for pickup and delivery?
Yes. POP has separate pickup and delivery views. Your restaurant’s ordering workflow determines which options customers can use.
Does “pay at pickup” mean payment is complete?
No. It means payment is due at pickup. Staff collect payment through your normal checkout process.
Can staff update the ready time?
Yes. Staff can update the estimated ready time and review those changes in the activity history.
How do we get started?
Book a consultation. We’ll review your ordering workflow, staff access, and portal requirements, then confirm scope and pricing.
Let’s put it to work
Let Ethan handle the call.
Give your team the handoff.
See how POP could fit your restaurant, deli, or takeout counter.
Already a client? Sign in to your portal
