HeyEthan.ai Client Support
How Can We Help?
Questions about your AI assistant? Need a configuration update or help with a call? Send us a request so we can review the details and help you take the next step.
Service Questions
Get help understanding your configured features, call handling, notifications, and approved workflows.
Changes & Updates
Request updates to business hours, greetings, FAQs, routing rules, or your restaurant menu. We’ll confirm the scope and any approval or testing needed.
Technical Help
Report unexpected call behavior, scheduling issues, missing summaries, or other concerns with your service.
Your Support Requests, in One Place
Sign in below to submit a request, view your tickets, or continue an existing conversation.
Prefer Email? We’ve Got You.
Email our support team to start a request. You can continue the conversation by replying to your ticket emails—no login required.
Email support@heyethan.aiAlready have a ticket? Reply to its latest email and keep the subject unchanged so your message stays with that request.
Help Us Find the Right Call
For a call-related issue, include your business name, the affected business phone number, and the call’s date, approximate time, and time zone.
Tell us what you expected and what happened instead. Include a call ID or relevant screenshot if available.
Please leave passwords, API keys, and payment-card information out of your request.
Looking for a Quick Answer?
Explore our FAQs and knowledge base for information about setup, call handling, restaurant capabilities, and ongoing service.
Browse FAQs & Knowledge Base →
For invoice, payment, or billing questions, email billing@heyethan.ai.
Exploring HeyEthan.ai for your business? Request a consultation .
