Send updated hours and holiday exceptions through the support channel agreed for your account before the change should take effect.

What to send #

• Hours for each day and the applicable time zone.
• The exact holiday dates and any special opening or closing times.
• Whether the change affects answering, transfers, booking, ordering, or all of them.
• Closed-hours messages and the approved fallback.

Connected systems matter #

Business hours in the assistant, carrier forwarding schedules, calendars, and restaurant systems may be separate settings. We review which need to change for your approved workflow.

Maintenance terms #

Routine client-requested updates are $49 per change unless included in your proposal or tuning period. Complete restaurant packages include up to two routine configuration changes per month within the existing architecture. Larger changes are quoted separately.

Confirm the result #

We test the applicable rules and confirm the update. A change request is not a confirmation that all connected systems have been updated.