Tell us your hours and holiday dates, and we’ll update your call-handling rules. This keeps routing, scheduling, and handoff behavior aligned with when your team is actually available.

What to send #

• Regular business hours (by day of week)
• Time zone
• Holiday closures (dates + any special hours)
• After-hours behavior (capture + summary, on-call handoff, booking rules, etc.)

Pro tip #

If you have different behavior for weekends (or seasonal hours), we can build those rules in so you don’t have to remember later.