The outcome of an unanswered transfer follows the fallback configured and tested for your account.

Possible fallback #

Depending on the approved workflow, the assistant may return to message capture, try another included destination, or notify your team. That behavior should not be assumed for every phone setup without testing.

What to check #

• The number or extension that was called.
• Whether the destination was busy, unanswered, or reached voicemail.
• The ring timeout and after-hours availability.
• Whether the expected message or summary reached your team.

Avoid circular routing #

Do not transfer to a number that forwards directly back to the assistant. Use the agreed direct line, extension, or separate route.

Report the call #

Send the time and relevant call record through the agreed support channel. Adding destinations or a new escalation path may require a plan change or separate scope.