You can request a plan change when your call volume or workflow needs change. We confirm the scope, price, and effective date before applying it.

What to review #

• The capabilities you need to retain or add.
• The new monthly fee and minute allowance.
• Whether the change applies now or at a future billing cycle.
• Any proration, setup, or separately scoped work.

A higher plan is not unlimited #

Extra locations, complex integrations, custom development, or workflows beyond the plan still require a separate proposal. A downgrade may also require changes to scheduling, routing, or integrations.

No automatic upgrade #

Exceeding your allowance uses the $0.25 per-minute overage terms rather than silently changing your plan.

Make the comparison #

View business plans or View restaurant packages. Send your expected usage and required workflows through your agreed account contact.