Speech recognition and AI responses can be imperfect, especially with background noise, unusual names, unclear requests, or fast speech.

During the conversation #

The configured flow can ask for repetition, clarify the request, and repeat important details for confirmation. An approved transfer or message fallback can be used when the interaction cannot be completed.

What your team should do #

Check the relevant call record and contact the caller when important details are uncertain. For restaurants, verify key quantities, addresses, and any payment or reservation status before acting.

Report a pattern #

• Call date, time, and time zone.
• What the assistant captured or said.
• The correct approved information or expected behavior.

How we respond #

We review the cause and the approved configuration. Corrections to our implementation errors are handled without a change fee; requests for new information or workflows follow your maintenance scope.