What if I want to add a new service line?

Great, new services are exactly why HeyEthan.ai is customizable. We can update your intake questions, tags, routing rules, and summaries so the new service shows up cleanly for your team.

What we’ll update #

  • Call flow questions (so callers select the right service)
  • Lead capture fields (anything unique you need)
  • Routing and handoff rules (who should receive these calls)
  • Tags + summary format (so it’s obvious what the caller wants)

What we need from you #

  • Service name + a one-line description
  • Who should receive these calls
  • Any special rules (pricing questions, urgency, scheduling requirements)

Once we confirm the logic with you, we’ll publish the update and you’re good to go.

What are your feelings

Updated on January 6, 2026