A new service line may require new knowledge, intake, routing, scheduling, or integration work. We review it before adding it to the live configuration.

Describe the change #

• The service name, approved description, and common caller questions.
• The details the assistant should collect.
• The destination or next step for those calls.
• Hours, pricing information, and any scheduling or escalation rules.

Scope review #

A simple information update is different from a new department, specialist agent, location, calendar, or CRM workflow. Work beyond the selected plan’s routing limits or existing architecture receives a separate proposal.

Cost and timing #

We confirm the implementation effort, any ongoing charges, and the target date before work begins. Routine change pricing should not be assumed to cover a new service workflow.

Approve and test #

Your team reviews the new information and representative calls before the change is published.