POS & Payment Integrationslate

Payment & POS Platforms

Connect the Parts Your Business Needs

Secure checkout and POS order submission are different capabilities. We define which connections you need and confirm the supported workflow before implementation.

Square

Secure Checkout & Scoped POS Workflows

Use hosted checkout for secure payment links. Direct order submission, catalog connections, and POS handling are defined separately.

Stripe

Secure Hosted Checkout

Let customers pay through a secure link on their own device. Available payment methods depend on the merchant account and checkout configuration.

Toast

Custom POS Integration

Scope an order connection around your Toast environment, available API access, menu structure, and restaurant fulfillment process.

Shopify POS

Scoped Order Integration

Review your Shopify store and POS workflow to determine how captured orders should enter your order-management and fulfillment process.

Clover POS

Scoped POS Integration

Review supported order and catalog capabilities to define a connection that fits your Clover account and approved staff workflow.

Lightspeed Restaurant

Custom POS Integration

Review your Lightspeed product version, approved integration access, and restaurant requirements before defining the connection.

Platform availability depends on account access, product version, provider approval, and supported actions. Listing a platform does not mean every feature is included or already deployed. Provider logos do not imply endorsement or partnership.

Built for Restaurant Service

Take the Call. Capture the Order.
Keep Your Kitchen in Control.

During a busy service, your team needs clear orders and a manageable handoff. Choose a standalone order dashboard or scope a connection to your existing POS process.

Option A

HeyEthan.ai Standalone Order Dashboard

Give staff a dedicated place to review captured phone orders without requiring a direct connection to your existing POS.

Clear order details: Items, quantities, approved modifiers, and captured special instructions.
Payment visibility: Display the payment status returned by the configured payment workflow.
Staff review: Let your team review and accept orders through the configured dashboard process.
Defined handoff: Establish how accepted orders reach preparation and fulfillment.

Option B

Connection to Your Existing POS

Keep your existing order-management process and scope the connection needed to deliver approved phone orders into it.

Catalog mapping: Match approved items, sizes, and modifiers to the destination system.
Order submission: Define when and how an order is sent.
Payment handling: Confirm how externally collected payments are represented in the POS.
Staff workflow: Validate acceptance, kitchen routing, and exception handling where supported.

Demonstrated today: Our restaurant demonstration has captured phone orders in the HeyEthan.ai dashboard, updated payment status through Square sandbox checkout, and supported staff acceptance. Production deployment and direct POS connections have their own configuration and validation scope.

How It Works

A Simple Experience for the Customer. A Clear Handoff for Your Team.

The Assistant Takes the Order

Your assistant works from the approved menu and ordering rules, collects the required details, and confirms the customer’s order. Live item availability is included only where a suitable connection is configured.

The Customer Receives a Secure Link

When advance payment is required, a secure payment link is sent by text or email. The customer completes checkout on their own device through the configured payment provider.

Your Team Receives the Order

The configured workflow records the confirmed payment status and presents or submits the order to the approved destination. Your staff follows the agreed acceptance and preparation process.

Secure Checkout on the Customer’s Device

Your AI Assistant Never Asks For—and Will Not Accept— Credit-Card Details Over the Phone.

Customers are directed to a secure payment link delivered by text or email. They enter payment information in the provider’s checkout experience, rather than reading it to the assistant.

If a caller attempts to provide card details, the assistant is configured to stop that exchange and direct them to secure checkout.

Supported checkout options may include cards, Apple Pay, or Google Pay, depending on the provider, merchant account, device, and configuration. Payment confirmation comes from the connected payment system.

Custom Integrations

Start With the Workflow You Want to Improve.

Use another POS or payment provider? Tell us what your team uses and what should happen after the call. We review access, supported actions, catalog requirements, and staff handoff before proposing a connection.

Approved Ordering Rules

Define pickup and delivery options, minimums, fees, modifiers, and the information required before an order is submitted.

Payment & Release Rules

Decide which orders require advance payment, when staff should see them, and what should happen if checkout is incomplete.

Exceptions & Staff Review

Establish what happens when an item cannot be matched, a connection fails, or a request needs a person’s approval.

Common Questions

Orders & Payments, Explained.

Do we need a POS integration to use restaurant ordering?

No. A standalone order-dashboard deployment can provide a separate place for staff to review captured phone orders. We define how those orders enter your preparation and fulfillment process.

Does sending a payment link put an order into our POS?

Not automatically. Secure checkout and direct POS order submission are separate connections. Your proposal identifies the payment workflow, order destination, and included POS capabilities.

Is Toast a custom integration?

Yes. A direct Toast connection is separately scoped around available access, menu mapping, order submission, and the restaurant’s workflow. We confirm feasibility before making a commitment.

Are we limited to Square payment links?

No. Square is used in our current restaurant demonstration. Stripe and other suitable payment providers can be considered for your deployment, based on the required checkout experience and available connection options.

Does the assistant collect credit-card information?

No. The assistant never asks for and will not accept credit-card details over the phone. Customers receive a secure link by text or email and complete payment through the configured provider’s checkout.

Can you check inventory or route tickets to the kitchen?

Those capabilities depend on the connected platform and available access. Live inventory checks, kitchen routing, printing, and preparation limits are separately defined and tested where supported.

What costs are included?

Your proposal identifies the configured ordering and payment capabilities, dashboard or POS work, and any separately scoped development. Payment-processing fees and third-party subscriptions are identified separately.

Build the Right Order & Payment Experience.

Tell us about your menu, payment provider, POS, and staff workflow. We’ll help define a deployment that fits your restaurant.

Request a Restaurant Consultation