Send the requested routing change through your agreed support channel. We confirm the scope and any charge before applying it.

Include #

• The call type or condition that should trigger the route.
• The approved direct destination or extension.
• Availability, hours, and time zone.
• The busy or no-answer fallback.
• The requested effective date.

Plan limits #

Essential includes one primary path and destination; Growth supports up to three approved paths or destinations; Professional supports up to five approved destinations. Extra locations or work beyond the architecture receive a separate proposal.

Change pricing #

Business plans include 14 calendar days of reasonable post-launch tuning within the approved architecture. Later routine client-requested changes are $49 each unless included; larger work is quoted. Our implementation errors are corrected without a change fee.

Test before release #

We review and test the changed path before it is used for live calls.