Easy, routing rules are meant to evolve as your business evolves.

What we need from you #

• What should happen (route to who, under what conditions)
• When it should happen (business hours vs after-hours)
• Any qualifiers (service type, location, urgency, keywords)

Examples #

• “If they say emergency, hand off to on-call.”
• “If they’re calling about estimates, route to sales.”
• “If they’re in County A, route to Team A; otherwise Team B.”

Send changes via your normal contact method (email or the intake/support form). We’ll confirm the update before going live.