Most businesses don’t lose leads because they missed the call—they lose leads because the call was messy. No details, no context, no next step… just a voicemail or a half-note that nobody follows up on.

Lead Capture + Intake fixes that by turning every inbound call into a structured, qualified lead your team can act on immediately.

What this does #

HeyEthan.ai can:

• Ask qualifying questions you choose (fast, simple, not robotic)
• Capture structured details (not just a transcript)
• Tag urgency based on your rules
• Route or schedule next steps when enabled
• Send a clean summary to the right place (CRM/email/slack/etc.)

What you capture (examples) #

You decide what matters. Common fields include:

• Name + best callback number
• Reason for calling / service requested
• Urgency level + timeline (“today”, “this week”, “just researching”)
• Location or service area
• Budget range (if relevant)
• Best time to reach them
• Whether they’re a new or existing customer

Why this is different from “24/7 call handling” #

24/7 Call Handling is about coverage.
Lead Capture + Intake is about quality + structure—making sure every call becomes a usable lead with the right info attached.

Why this is different from “After-Hours” #

After-Hours is about what happens when you’re closed.
Lead Capture + Intake works anytime you want calls to be qualified before they hit your team—busy hours included.

The outcome #

Instead of “Call me back,” your team gets:

• Who called
• What they want
• How urgent it is
• What the next step should be
• Everything needed to respond fast

That’s how you follow up faster, close more deals, and stop wasting time chasing missing details.

Examples by business type #

Home Services

• “What’s going on?” + “Is there active damage?” + “Address?”
• Route emergencies → dispatch/on-call
• Non-urgent → capture + schedule

Real Estate

• “Buying or selling?” + “Timeline?” + “Preferred area?”
• Route hot leads → agent
• Others → schedule discovery call

Marketing / Agencies

• “Service needed?” + “Monthly budget range?” + “Decision maker?”
• Capture + book discovery call
• Send summary to CRM + notify

Medical / Clinics

• “New or existing patient?” + “Symptoms?” + “Preferred appointment window?”
• Route urgent per your policy
• Otherwise → schedule + confirm

Best for #

• Businesses with high lead volume
• Teams that need clean handoffs to sales/intake
• Anyone tired of “what did they say?” and “did anyone call them back?”