Yes. The opening greeting and other approved workflow messages can include AI, recording, transcription, or messaging notices relevant to the configuration.

What we need #

Provide the notice wording and consent behavior approved for your business, including what should happen if a caller declines a configured activity.

Review the implementation #

• Whether calls are recorded or transcribed.
• Whether customer text messages or outbound calls are enabled.
• How the notice is presented and the response is captured.
• Which fallback is available if consent is not provided.

Scope and review #

We test the approved behavior before launch. Technical configuration of a notice does not determine the legal sufficiency of the wording or establish compliance for every location. Requirements should be reviewed through your business’s appropriate approval process.