Plans built around your business
The Right Capabilities.
A Clearly Defined Plan.
From answering everyday questions to scheduling and connected workflows, HeyEthan is configured around your business, your rules, and your callers.
English + Spanish included in every plan.
Business AI Receptionist
Choose the Capabilities Your Business Needs.
Every plan includes hands-on configuration, testing, and a defined scope. You can discuss your needs with us before choosing a plan.
Business AI Receptionist
Essential
Professional call coverage for businesses that need answers, messages, and reliable inquiry capture.
250 minutes included monthly
Additional usage: $0.25/minute
- 24/7 answering in English and Spanish
- Custom greeting and approved business FAQs
- Lead and message capture
- One primary call path and one transfer destination
- Email notifications to up to three recipients
- Call summaries, recordings, transcripts, and monthly reporting
Optional texting: Add 500 one-way SMS segments for $15/month. Messaging follows your approved plan scope.
Request a Consultation
Business AI Receptionist
Growth
For businesses ready to book appointments and guide callers through more service paths.
500 minutes included monthly
Additional usage: $0.25/minute
- Everything in Essential
- One supported calendar and one appointment type
- Customized intake for approved service paths
- Up to three approved call paths and transfer destinations
- Warm transfer with fallback handling
- Approved urgency and after-hours escalation rules
- Expanded monthly reporting and priority email support
Optional texting: Add 500 one-way SMS segments for $15/month. Messaging follows your approved plan scope.
Request a Consultation
Business AI Receptionist
Professional
For businesses with more involved routing, scheduling, and connected workflows.
1,000 minutes included monthly
Additional usage: $0.25/minute
- Everything in Growth
- Defined advanced routing and up to five transfer destinations
- Multiple approved scheduling paths within the agreed design
- One defined CRM or automation integration workflow
- One consent-based outbound confirmation or follow-up workflow
- Expanded knowledge, reporting, and pre-launch testing
- Priority support and included one-way customer texting
Texting included: One-way confirmations, follow-up instructions, and approved links within your configured workflows.
Request a ConsultationWe configure the included capabilities, test the agreed workflows, provide a customer review, and launch the approved configuration. Custom development, complex integrations, additional locations, and work outside the plan are quoted separately before implementation.
One-way customer messaging
Text Messaging Options.
Send appointment confirmations, secure payment links, and approved customer instructions through your configured workflows. Texting is optional for Essential and Growth and included in Professional and our restaurant packages.
These workflows send one-way texts; two-way customer conversations are not offered. SMS usage is measured in segments, so longer messages or certain characters can use more than one segment. Messaging recipients, consent, and any additional usage terms are defined during setup.
Compare the Business Plans.
All three plans include English and Spanish, 24/7 answering, approved FAQs, structured intake, and call reporting.
| Capability | Essential | Growth | Professional |
|---|---|---|---|
| Included monthly minutes | 250 | 500 | 1,000 |
| Additional call usage | $0.25/min | $0.25/min | $0.25/min |
| Primary call paths | One | Up to three | Defined advanced architecture |
| Transfer destinations | One | Up to three | Up to five |
| Appointment scheduling | Not included | One supported calendar / appointment type | Multiple approved paths |
| One-way customer texting | Optional — $15/month for 500 SMS segments | Optional — $15/month for 500 SMS segments | Included within approved workflows |
| CRM / automation workflow | Separately scoped | Separately scoped | One defined workflow included |
| Consent-based outbound workflow | Not included | Not included | One defined workflow included |
| Standard setup within scope | Included | Included | Included |
Restaurant order taking, itemized payment-link workflows, POS integration, custom software, and additional locations are outside these standard business plans.
A dedicated restaurant offer
Ordering. Reservations.
Or the Complete Experience.
Restaurant workflows deserve their own scope. Choose standalone ordering, standalone reservations, or a combined Restaurant AI Assistant.
Restaurant Reservations: $349/month
Restaurant Ordering: $499/month
Restaurant Complete: $749/month
One-time restaurant implementation is additional and quoted before work begins. English + Spanish and one-way texting included within the approved package workflows. Additional call usage: $0.25/minute.
Usage that reflects the conversation
Quick Questions Use Less Call Time.
A brief question about your hours and a detailed appointment conversation take different amounts of time. Our plans use a monthly call-time allowance rather than a fixed number of calls.
Your Monthly Allowance
All approved English and Spanish conversations share your plan’s included minutes.
Transparent Additional Usage
Usage above the included allowance is $0.25 per minute. Calls are not interrupted when you reach the allowance.
Clear Measurement Terms
Your proposal defines how call time is measured, including billing increments and transfer handling.
Support and Changes, Clearly Defined.
Review Before Launch
We test the configuration against your approved workflows and provide a customer review before launch.
14 Days of Initial Tuning
Reasonable corrections and refinements within the approved architecture are included for 14 calendar days after launch.
Changes as You Grow
Routine customer-requested changes after the tuning window are $49 per change. Larger work receives a separate scope and quote.
Our configuration errors, defects, and failed promised behavior are corrected without charge. Additional languages, calendars, integrations, and specialist agents are reviewed against your plan and quoted where applicable.
Common Questions
Can we keep our existing business phone number?
In most cases, yes. Your customers continue calling the number they already know. We assign a dedicated HeyEthan number and help you configure your current phone provider to forward calls to your AI assistant. With supported call forwarding, you can usually keep your existing provider and published number without moving the number to a new carrier.
During onboarding, we review your phone service, confirm the available routing options, and test calls before launch. A new dedicated business number is also available if you prefer. Carrier charges and any additional phone-system work are confirmed where applicable.
Can HeyEthan answer only missed calls or after-hours calls?
Yes, where your phone provider supports the required routing. You can have HeyEthan answer all calls, calls that go unanswered or reach a busy line, or calls during selected hours. We agree on the answering rules with you and test how they interact with your existing phones and voicemail before launch.
Can the AI assistant transfer a caller to our team?
Yes, within your plan’s approved transfer scope. We configure the destinations and fallback instructions for calls that need your team. A transfer destination must reach your team without forwarding the caller back to HeyEthan; this may require a separate direct number, extension, or supported phone-system route.
Voice call forwarding does not automatically forward text messages. Customer texting uses a separately configured, supported messaging number and workflow where included in your plan or selected text add-on.
Do I have to choose a plan before requesting a consultation?
No. Tell us what your callers need and how your business operates. We will recommend a plan or custom scope after discussing your requirements.
Is setup really included?
Yes, for the capabilities included in your selected business plan and approved implementation scope. Custom development, complex integrations, additional locations, and restaurant deployments require separate pricing. We confirm those costs before work begins.
Are English and Spanish included?
Yes. Both languages are configured for the approved information and workflows and share the same monthly minute allowance. Additional languages are separately scoped.
Do the business plans include restaurant ordering?
No. Direct restaurant ordering, delivery rules, and itemized secure payment links are covered by the dedicated Restaurant Ordering or Restaurant Complete offer. A narrower reservation configuration may fit Growth; we confirm suitability during discovery.
Can you connect to our existing systems?
We review your systems and confirm feasibility. Professional includes one defined integration workflow within its approved scope. More complex work and POS integrations are quoted separately.
What happens if we exceed our minutes?
Additional usage is $0.25 per minute. Calls are not interrupted, and we do not silently upgrade your plan. Measurement and billing terms are stated in your proposal.
Is customer texting included in my plan?
One-way customer texting is included in Professional and our restaurant packages within their approved workflows. Essential and Growth can add the One-Way Text Messaging Pack for $15 per month, with 500 SMS segments.
What can the One-Way Text Messaging Pack send?
It can send approved customer instructions, confirmations, and links through configured workflows. The pack does not add appointment scheduling, payment processing, or new integrations to a plan that does not include them. Two-way customer texting is not offered.
Is a text message always one SMS segment?
No. Longer messages and certain characters can cause a text to use multiple SMS segments. Your proposal confirms the messaging allowance and any additional usage charges before service begins.
How long does implementation take?
The implementation schedule is confirmed after reviewing your scope. A standard restaurant implementation typically targets 5–7 business days after completed onboarding and receipt of all required access and materials. Complex integrations or custom workflows may take longer.
Let’s build the right call experience
Start With Your Business Needs.
Work directly with Fontaine Associates to define the capabilities, implementation, and support that fit your operation.
