No. Ordinary voice-call forwarding does not automatically forward SMS messages sent to your existing business number.

Separate messaging setup #

Customer confirmations, approved caller links, payment links, and other text messages use the number and messaging workflow configured for the deployment. We review the sender number and any registration or access requirements during setup.

Plan scope #

Essential does not include customer SMS. Growth includes a customer SMS confirmation or approved caller-link workflow. Restaurant Ordering and Complete include the agreed payment-link and order communication workflow. Internal staff text alerts and two-way messaging are separate requirements.

Before launch #

Confirm which number sends customer messages, where replies should go, and whether your existing number can be used in the supported environment. Do not promise that keeping a voice number automatically enables texting from it.