HeyEthan.ai Billing & Account Help

Let’s Clear Up Your Billing Questions.

Need help with an invoice, a payment, or your service charges? Send us the details so we can review your account and explain the next step.

Invoices & Payments

Ask about an invoice, request a copy, or get help with a payment question. Include the invoice number if you have it.

Usage & Charges

Request clarification about included usage, overage charges, setup fees, or separately approved work shown on your invoice.

Account & Plan Changes

Ask about billing contact updates or proposed service changes. We’ll confirm any pricing, terms, and effective dates before making an agreed change.

Prefer Email? Start Here.

Email our billing team to create a request. You can reply to your ticket emails to continue the conversation—no login required.

Email billing@heyethan.ai

Already discussing this invoice in a ticket? Reply to its latest email and keep the subject unchanged so everything stays in one conversation.

What to Include

  • Your business name and account contact.
  • The invoice number or billing period, if available.
  • The charge or payment you’re asking about.
  • A brief explanation of your question or requested change.

Please do not send payment-card numbers, bank account details, passwords, or API keys in a ticket or email. If additional payment information is needed, we’ll explain how to provide it securely.

A Clear Next Step

We’ll review your request against your service agreement, approved scope, and billing records. If a correction or account change is needed, we’ll explain the details.

Submitting a request does not itself change your plan, cancel your service, or confirm a refund. Any applicable terms and next steps will be addressed in our response.

Need help with calls or your AI assistant? Email support@heyethan.ai.

Browse FAQs & Knowledge Base →

Prefer Email? We’ve Got You.

Email our support team to start a request. You can continue the conversation by replying to your ticket emails—no login required.

Email support@heyethan.ai

Already have a ticket? Reply to its latest email and keep the subject unchanged so your message stays with that request.

Help Us Find the Right Call

For a call-related issue, include your business name, the affected business phone number, and the call’s date, approximate time, and time zone.

Tell us what you expected and what happened instead. Include a call ID or relevant screenshot if available.

Please leave passwords, API keys, and payment-card information out of your request.

Looking for a Quick Answer?

Explore our FAQs and knowledge base for information about setup, call handling, restaurant capabilities, and ongoing service.

Browse FAQs & Knowledge Base →

For invoice, payment, or billing questions, email billing@heyethan.ai.

Exploring HeyEthan.ai for your business? Request a consultation .