HeyEthan.ai FAQ

Clear Answers.
A Better Understanding of What’s Included.

Start with the essentials: your phone number, call handling, capabilities, implementation, and ongoing support.

For more detailed articles, visit our Knowledge Base . For questions about your business, request a consultation.

Request a Consultation Visit the Knowledge Base

Common questions

Getting Started

What does HeyEthan do?

HeyEthan answers calls using your approved business information and workflows. Depending on your plan, it can answer common questions, capture inquiries and messages, route calls, schedule appointments, or handle restaurant ordering and reservations.

Is it configured for our business?

Yes. We configure your greeting, selected voice, conversational style, business information, intake questions, and approved call-handling rules. Fontaine Associates works with you on the design and tests the agreed experience before launch.

Do we need to choose a package before talking with you?

No. Request a consultation and tell us how you handle calls today. We’ll call you to discuss your needs and recommend a plan or custom scope.

Which businesses can use HeyEthan?

We work with restaurants, home services, law firms, CPAs and accounting firms, real estate businesses, insurance agencies, and other professional services. We review your caller needs, systems, and workflows during discovery to confirm suitability and the right implementation scope.

How long does implementation take?

We confirm your schedule after reviewing the scope. A standard restaurant implementation typically targets 5–7 business days after completed onboarding and receipt of all required access and materials. Extensive menus, complex integrations, or custom workflows may require additional time.

Common questions

Your Number and Your Calls

Can we keep our existing business phone number?

In most cases, yes. Customers keep dialing your published number. We assign a dedicated HeyEthan number and help you configure your current phone provider to forward calls to the assistant. With supported forwarding, you can usually keep your existing provider without moving your number to another carrier. We confirm compatibility, any carrier charges, and additional phone-system work during onboarding. A new dedicated number is also available.

Can HeyEthan answer only missed calls or after-hours calls?

Yes, where your phone provider supports the required routing. We can configure answering for all calls, unanswered or busy calls, or selected hours. We agree on the rules and test how they interact with your existing phones and voicemail before launch.

Can callers be transferred to our team?

Yes, within your plan’s approved transfer scope. Warm transfers and fallback handling are included where specified in your plan. Transfer destinations must reach your team without forwarding the caller back to HeyEthan; this may require a separate direct number, extension, or supported phone-system route.

Can HeyEthan answer calls 24/7?

Yes. All plans include 24/7 AI answering. Whether calls reach HeyEthan all day, only after hours, or when your team cannot answer depends on the routing we configure with your phone provider. Staff transfers depend on your team’s availability and the agreed fallback rules. 24/7 AI answering does not mean 24/7 live human support.

What happens after a call?

The configured workflow delivers a call summary and captured caller information to your approved recipients or connected system. The information collected, notification channels, recipients, and follow-up actions depend on your plan and agreed design. Voice forwarding does not automatically forward text messages; customer texting requires a supported messaging number and configured workflow.

Common questions

Languages, Scheduling, and Restaurants

Are English and Spanish included?

Yes. English and Spanish are included in every plan for your approved information and workflows. Calls in both languages share the same monthly minute allowance. Additional languages are separately scoped.

Can HeyEthan schedule appointments or connect to our systems?

Scheduling is included in Growth and Professional within each plan’s scope. We review your calendar, appointment types, and required access before confirming the connection. Our restaurant demonstration uses Microsoft Bookings. Other calendars, CRMs, and workflow tools are reviewed for compatibility; Professional includes one defined integration workflow, while more complex work is separately quoted.

Can a restaurant choose ordering, reservations, or both?

Yes. Restaurant Ordering, Restaurant Reservations, and Restaurant Complete are dedicated offers. Ordering can include approved menu options, pickup and delivery rules, secure payment links, and order summaries. Reservations can include availability checks, booking, guest details, and confirmations. Direct POS integration is separately scoped and is not included in the current demonstration.

Does the assistant collect credit-card information?

No. Customers are not asked to speak their card details over the phone. In configured payment-link workflows, the assistant sends an itemized secure payment link by text or email. Customers enter card details through the configured payment provider’s checkout on their device. Payment-processing fees remain the restaurant’s responsibility.

Common questions

Pricing, Setup, and Support

How is usage billed?

Each plan includes a monthly minute allowance. We measure call time rather than charging a fixed amount for each call or unique caller, so brief questions use less call time than detailed conversations. Additional usage is $0.25 per minute. Your proposal defines billing increments, transfer handling, and measurement terms. Calls are not interrupted when the allowance is reached, and we do not silently upgrade your plan.

Is setup included, and where can we see prices?

Standard setup is included within each business plan’s approved scope. Restaurant implementation is quoted separately. Custom development, complex integrations, additional locations, and work outside the included scope receive a separate proposal before work begins. Compare Business Packages or Restaurant Packages for monthly pricing and included capabilities.

What support and changes are included after launch?

Every deployment includes a 14-calendar-day post-launch tuning window for reasonable refinements within the approved architecture. After that, routine customer-requested changes are $49 per change unless included in your package. Restaurant Complete includes a monthly performance review and up to two routine configuration changes per month. Larger enhancements are separately scoped. Our errors, defects, and failed promised behavior are corrected without charge.

How are caller information and business updates handled?

We agree on the information the assistant should collect, who receives it, and the configured recording and notification workflow during onboarding. Share any privacy or retention requirements during discovery so we can review suitability before implementation. Approved business and menu updates follow a review, testing, and publishing process. Your proposal defines the support and change terms.

How implementation works

Discuss. Configure. Test and Launch.

A guided process built around your approved business needs.

Agree on the Scope

Review your goals, caller requests, routing, required information, and existing systems. Confirm the capabilities, access, materials, and costs.

Configure the Experience

Set up your approved information, greeting, selected voice, call rules, and included connections.

Test With You and Launch

Test relevant scenarios and phone routing, review the experience with you, and launch the approved configuration. Post-launch tuning follows the support terms in your proposal.

Looking for more detail?

Explore the Knowledge Base.

Visit our article library for more information about HeyEthan. If your question is specific to your phone provider, business systems, or implementation, contact us through the consultation form.

Visit the Knowledge Base