HeyEthan.ai · 24/7 Call Answering
Your workday ends.
Your opportunities don’t.
Give callers a welcoming response during business hours, busy periods, and after hours—with AI call answering configured around your business.
HeyEthan can answer approved questions, capture caller details, and follow your agreed next-step process while your team is working, away from the phone, or closed for the evening.
Coverage when it matters
Customers call on their schedule.
A new inquiry can arrive during lunch, in the middle of a job, or after closing. A useful response gives the caller a clear next step and gives your team the information needed to follow up.
During the workday
Let the assistant handle approved routine questions and collect inquiries while your team serves customers or focuses on its work.
When calls go unanswered
Where your phone provider supports it, forward unanswered calls to HeyEthan after an agreed ring period.
After hours and weekends
Welcome callers, explain your approved availability, and capture the details your team needs when business resumes.
24/7 AI answering does not mean 24/7 staff availability. Transfers, callbacks, appointments, and service delivery follow your business hours, selected plan, and approved rules. The assistant should not promise an immediate human response unless your workflow supports it.
More than a voicemail greeting
Make the conversation useful.
Your assistant follows a defined process, so callers know what happens next and your team receives useful context.
Welcome
Greet the caller using your approved greeting, selected voice, and conversational style.
Understand
Ask why they are calling and collect the contact and intake details you have defined.
Guide
Answer approved questions, take a message, or use a scheduling or routing workflow included in your scope.
Inform
Send the configured notification or call summary so your team can review and act on the inquiry.
Choose your coverage model
Keep control of how calls reach your assistant.
Some businesses want AI to answer first. Others want their team to answer during the day and use AI for unanswered calls or after-hours coverage.
We review your phone provider, existing setup, and preferred customer experience before confirming the call flow.
Compare Business Plans →Coverage options to review
- AI-first: direct incoming calls to your configured assistant.
- Unanswered-call coverage: forward calls your team does not answer.
- After-hours coverage: use your provider’s supported routing or forwarding schedule.
- Approved handoffs: attempt transfers during the hours and conditions you define.
- Fallback messages: collect a message when a person or connected workflow is unavailable.
Forwarding features, scheduling options, carrier charges, and technical requirements vary by phone provider.
Your availability sets the expectations
A helpful answer. An honest next step.
Approved business information
Use the hours, services, location details, and policies you provide. Define how closures and holiday changes are reviewed and updated.
Clear follow-up expectations
Tell callers the approved next step. Capture callback requests without promising a response time your team has not agreed to.
Defined urgency handling
Collect urgency information using your approved questions and escalation rules. Emergency dispatch is not part of standard call answering.
Coverage is the foundation
Add the workflows your business needs.
24/7 AI answering is included in our business plans. Your selected plan defines the included minutes, intake scope, routing destinations, scheduling capabilities, and follow-up features.
English and Spanish are included in business plans and share the plan’s usage allowance. Calls answered outside business hours use the same allowance; 24/7 availability does not mean unlimited usage.
Choose the right plan and scope
Compare Business Plans for answering, intake, scheduling, routing, and notification options. Custom development and complex integrations receive a separate proposal.
For menu-based ordering, reservations, and secure payment workflows, explore our dedicated Restaurant AI solution .
Common questions about 24/7 coverage.
Does the assistant answer after hours and on weekends?
Yes, when incoming calls are routed to it. Your approved phone setup determines whether HeyEthan receives all calls, unanswered calls, or calls during selected hours. Coverage remains subject to the availability of the phone and AI services supporting your configuration.
Can our team still answer calls first?
Yes, where your phone provider supports unanswered-call forwarding. Your team can have the first opportunity to answer, with calls forwarded to HeyEthan after the configured ring period. We confirm your provider’s options during onboarding.
Will it transfer someone to us in the middle of the night?
Only if that transfer is part of your approved configuration. We define permitted destinations, availability rules, and fallback behavior with you. Otherwise, the assistant can collect a message and explain the approved next step.
Can customers book appointments while we are closed?
With a scheduling-enabled plan and a supported calendar connection, the assistant can check availability and book approved appointment types outside your office hours. The appointment itself follows your calendar, lead-time requirements, and booking rules.
Are after-hours calls billed differently?
Business-plan calls use the same included minute allowance regardless of the time of day. Additional usage is billed at the published business-plan overage rate of $0.25 per minute. Any separately scoped services or carrier charges are identified in your agreement.
How will we know who called?
Your configured notifications and call summaries provide the captured caller information. Delivery methods, recipients, recordings, and transcript access follow your selected plan and agreement.
Give your callers a clear next step—even when you’re away.
Tell us when calls are being missed and how your team wants to handle them. We’ll recommend a coverage model and plan built around your business.
