HeyEthan.ai is an AI receptionist that answers inbound calls, captures lead details, routes calls to the right person, and can book appointments—based on your business rules. It helps you stop missing leads, reduce voicemail chaos, and respond faster. 

When someone calls, HeyEthan.ai greets them professionally, asks the key questions you choose (like name, reason for calling, urgency), and then follows your rules to either:

• route/transfer the call,
• capture the information and end the call,
• or book the next step if scheduling is enabled.

  After the call, your team receives a clean summary so nothing gets lost. 

Most businesses can go live quickly once we have your basic setup details (hours, services, routing rules, who gets notifications, and booking preferences). If you have more advanced routing or workflows, setup may take a bit longer to tailor properly. 

To configure HeyEthan.ai, we typically collect:

• Business name + hours (including after-hours rules)
• Services offered + common caller requests
• Your “intake questions” (what to ask callers)
• Routing rules (who gets what calls, and when)
• Where summaries should go (email/CRM/tools)
• Calendar details (if booking is enabled)
• Any emergency/escalation rules 

Yes—HeyEthan.ai can be configured to work with your current number through call forwarding or routing setups so callers keep using the number they already know. 

Absolutely. You can customize:

• greeting tone (professional, friendly, concise)
• business name pronunciation
• the first question (name, how can we help, etc.)
• disclaimers (like “no legal advice” / “no medical advice”)
• and any compliance language you want included. 

Yes. You can define:

• business hours and closed hours,
• what counts as urgent after-hours,
• who receives urgent calls,
• and what happens for non-urgent after-hours calls (summary only, voicemail, booking link, etc.). 

Yes. You choose what to collect—common examples:

• name + callback number
• reason for calling
• urgency
• address/location (home services)
• preferred appointment times
• insurance/policy info (if relevant)
• “Are you an existing customer?”

  We keep it short so callers don’t feel interrogated. 

HeyEthan.ai is designed to handle natural conversation, but it stays within your configured knowledge and goals. If the caller goes off-script, it can:

• ask clarifying questions,
• capture the request and promise follow-up,
• or route/escalate depending on your rules. 

Yes. If you have multiple departments, multiple service lines, on-call rotations, or special intake flows, we can build routing and escalation logic that matches how your business actually works. 

Yes—your business changes, your call handling should too. You can update:

• hours and holidays
• routing rules
• intake questions
• who receives summaries
• knowledgebase info
• booking rules (if enabled) 

We can configure the experience to be clear and professional without sounding robotic. If you want explicit disclosure, we can include it. If you prefer a smooth “front desk” experience, we can keep it concise and customer-friendly. 

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