We review the shutdown and transition steps with you according to your service agreement.

Transition checklist #

• Confirm the effective cancellation date and any remaining billing.
• Change or remove forwarding through the system that controls your business number.
• Confirm the handling of any dedicated number or separately connected workflow.
• Request any available records you need before access ends.
• Review data retention and deletion requirements with the team.

Test your phone route #

After the change, call your published business number and verify that it reaches the intended staff, voicemail, or next provider. Voice forwarding and SMS behavior may need separate changes.

Data handling #

There is no universal retention period stated here. The settings and terms for recordings, transcripts, summaries, exports, and connected systems must be confirmed for your deployment. Deletion from one system should not be assumed to remove copies already delivered elsewhere.