Use the support contact identified in your proposal or account instructions. Support scope and response expectations are defined for your service.

Help us investigate #

• Business name and the affected workflow.
• Call date, time, and time zone.
• What happened and what should have happened.
• A relevant call record or screenshot through the agreed channel.
• Whether the problem is ongoing and affecting live calls.

Priorities #

Failures in approved routing, booking, or other live workflows are prioritized according to the agreed support process. Priority support does not itself establish a guaranteed response time or 24/7 human support.

Fixes versus changes #

Corrections to our implementation errors are handled without a client change fee. New requirements, additional workflows, and larger enhancements are separately reviewed. Routine changes follow the maintenance terms of your plan.

Caller coverage #

24/7 AI answering refers to call-handling availability, not a guarantee that a human support agent is available at every hour.