Often, yes. Your carrier or phone system must support the forwarding behavior you want.

Choose the route #

• Busy or unanswered calls can be forwarded after your team has an opportunity to answer.
• Scheduled routing can send calls to the assistant when the business is closed.
• All-call forwarding can have the assistant answer first.

What we test #

Ring duration, voicemail timing, forwarding activation, caller ID, and the approved route back to your team. The destination for a transfer must not immediately forward back to the assistant.

Provider limits #

Availability and carrier charges depend on your current provider. We verify the options before promising a particular routing setup. Voice forwarding does not automatically move your text messages.

Get a recommendation #

Request a consultation with your provider name and preferred answer pattern.