---
title: What if I want to add a new service line?
description: "A new service line may require new knowledge, intake, routing, scheduling, or integration work. We review it before adding it to the live configuration. ## Describe the change - The service name, approved description, and common caller questions. - The…"
url: "https://www.heyethan.ai/aireceptionist/docs/what-if-i-want-to-add-a-new-service-line/"
updated: "2026-10-06"
category: Troubleshooting
---

# What if I want to add a new service line?

A new service line may require new knowledge, intake, routing, scheduling, or integration work. We review it before adding it to the live configuration.

## Describe the change

- The service name, approved description, and common caller questions.
- The details the assistant should collect.
- The destination or next step for those calls.
- Hours, pricing information, and any scheduling or escalation rules.

## Scope review

A simple information update is different from a new department, specialist agent, location, calendar, or CRM workflow. Work beyond the selected plan's routing limits or existing architecture receives a separate proposal.

## Cost and timing

We confirm the implementation effort, any ongoing charges, and the target date before work begins. Routine change pricing should not be assumed to cover a new service workflow.

## Approve and test

Your team reviews the new information and representative calls before the change is published.