---
title: How does the assistant handle reservation availability?
description: "The reservation workflow checks the configured system's availability and books an available time according to your approved rules. ## What it captures - Party size, date, and requested time. - Name and required contact information. - Occasion and seating requests…"
url: "https://www.heyethan.ai/aireceptionist/docs/restaurant-reservation-availability-and-requests/"
updated: "2026-10-06"
category: Restaurant AI Assistant
---

# How does the assistant handle reservation availability?

The reservation workflow checks the configured system's availability and books an available time according to your approved rules.

## What it captures

- Party size, date, and requested time.
- Name and required contact information.
- Occasion and seating requests when selected.
- The approved email confirmation details.

## Unavailable times

If the requested time is unavailable, the assistant can offer alternatives allowed by the configured workflow. It should not create an unavailable reservation or invent a confirmed table.

## Special requests

A seating preference or occasion is a request unless your policy specifically guarantees it. Table assignment, cancellation, modification, waitlist, or deposit handling is included only when expressly scoped.

## Connected workflow

Supported reservation-system access and rules are confirmed before implementation. The demonstration does not secure a table at a physical restaurant. [View restaurant packages](https://www.heyethan.ai/aireceptionist/restaurant-packages/).